Privacy Policy

Your privacy is important to us. 21Knowledge is committed to protecting users' personal data and treating it transparently and securely, in accordance with the General Data Protection Regulation (EU) 2016/679 and applicable national legislation.

Data Controller

21Knowledge
Email: [info@21knowledge.pt]
Address: [21Knowledge, Unipessoal Lda Estrada da Roda, n.º 31 3530-108 Mangualde Portugal]

What data we collect and for what purposes

We only collect the data necessary to:

  • Respond to contact requests.
  • Provide the requested services.
  • Send communications related to our services (with prior consent).

The processing is carried out on the basis of:

  • Consent of the data subject.
  • Execution of a contract or pre-contractual procedures.
  • Compliance with legal obligations.

Retention Periods

The data will be retained only for the period necessary for the purposes indicated above, or as required by law.

Data Sharing

We do not share personal data with third parties, except when required by law or necessary for the provision of the service (e.g. technical service providers).

Rights of Data Subjects

Data subjects may exercise the following rights at any time:

  • Access their data.
  • Request rectification or erasure.
  • Restrict or object to processing.
  • Request data portability.

To exercise these rights, send a request to [info@21knowledge.pt].
The data subject also has the right to lodge a complaint with the National Data Protection Commission (CNPD) via www.cnpd.pt.

Cookie Policy

Our website uses cookies to improve the user experience and analyse traffic.

What are Cookies?

Cookies are small files stored on your device that allow preferences and browsing information to be remembered.

Types of Cookies we use

  • Essential cookies: necessary for the website to function.
  • Performance cookies: help improve the performance of the website.
  • Analysis/statistical cookies: used to understand how visitors interact with the website (e.g. Google Analytics).
  • Functionality cookies: store user preferences.

Consent and management of cookies

Non-essential cookies will only be stored on your device with your prior consent. You can manage or disable cookies in your browser settings, however this may affect the functioning of the website.

Last update: 4 August 2025